EOSIO Premier Technical Support
Set your team up for success with advanced support from our team of blockchain experts.
Explore support options for what you need
Connect with EOSIO experts
Our dedicated support specialists have in-depth EOSIO experience to help you reach your goals.
Real-time support tools
Connect with our team through a support portal, self-help content, and multiple communication channels.
Expert case management
Our team follows industry best practices to prioritize issues, track support cases, and keep your team informed.
Uninterrupted business operations
Gain insights from a dedicated team of EOSIO specialists who will help your app run smoothly as your business grows.
A dedicated helpdesk
Manage support tickets through a dedicated portal. Submit, track, and resolve issues with experts trained in EOSIO infrastructure and operations.
A team of industry pioneers
Get help from the experts behind EOSIO—the most reliable, performant, and configurable blockchain platform.
Compare your support options
Base |
Tune |
Launch |
Launch 24x7 |
|
|---|---|---|---|---|
| Support Business hours | Mon–Fri 09:00-18:00 (ET) | Mon–Fri 09:00-18:00 (ET) | Mon–Fri 09:00-18:00 (ET) | 24x7x365 |
| Standard Response Time | 8 hours | 8 hours | 4 hours | 4 hours |
| App Architectural Review¹ | ||||
| Tuning and Custom Configuration Guidance | ||||
| Ongoing Support for Priority 0 (Outage) | ||||
| Dedicated B1 Engineer Onsite² | ||||
| Support Channels | Email, ZenDesk | Email, ZenDesk, Slack | Email, ZenDesk, Slack, Zoom | Email, ZenDesk, Slack, Zoom, On-Site |
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
Compare your support options
Base
Tune
Launch
Launch 24x7
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
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