EOSIO Premier Technical Support

Set your team up for success with advanced support from our team of blockchain experts.

Explore support options for what you need

Connect with EOSIO experts

Our dedicated support specialists have in-depth EOSIO experience to help you reach your goals.

EOSIO Experts

Real-time support tools

Connect with our team through a support portal, self-help content, and multiple communication channels.

Expert case management

Our team follows industry best practices to prioritize issues, track support cases, and keep your team informed.

Uninterrupted business operations

Gain insights from a dedicated team of EOSIO specialists who will help your app run smoothly as your business grows.

A dedicated helpdesk

Manage support tickets through a dedicated portal. Submit, track, and resolve issues with experts trained in EOSIO infrastructure and operations.

A team of industry pioneers

Get help from the experts behind EOSIO—the most reliable, performant, and configurable blockchain platform.

Compare your support options

Base
Tune
Launch
Launch 24x7
Support Business hours Mon–Fri 09:00-18:00 (ET) Mon–Fri 09:00-18:00 (ET) Mon–Fri 09:00-18:00 (ET) 24x7x365
Standard Response Time 8 hours 8 hours 4 hours 4 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels Email, ZenDesk Email, ZenDesk, Slack Email, ZenDesk, Slack, Zoom Email, ZenDesk, Slack, Zoom, On-Site

¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours

Compare your support options

Base

Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
8 hours
Support Channels
Email, ZenDesk

Tune

Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
8 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Support Channels
Email, ZenDesk, Slack

Launch

Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
4 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Support Channels
Email, ZenDesk, Slack, Zoom

Launch 24x7

Support Business hours
24x7x365
Standard Response Time
4 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels
Email, ZenDesk, Slack, Zoom, On-Site

¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours

¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours




Get started with EOSIO for Business

Subscribe for updates on EOSIO for Business

Subscribe to EOSIO for Business