EOSIO Premier Technical Support
Set your team up for success with advanced support from our team of blockchain experts.
Explore support options for what you need
Compare your support options
Base |
Tune |
Launch |
Launch 24x7 |
|
---|---|---|---|---|
Support Business hours | Mon–Fri 09:00-18:00 (ET) | Mon–Fri 09:00-18:00 (ET) | Mon–Fri 09:00-18:00 (ET) | 24x7x365 |
Standard Response Time | 8 hours | 8 hours | 4 hours | 4 hours |
App Architectural Review¹ | ||||
Tuning and Custom Configuration Guidance | ||||
Ongoing Support for Priority 0 (Outage) | ||||
Dedicated B1 Engineer Onsite² | ||||
Support Channels | Email, ZenDesk | Email, ZenDesk, Slack | Email, ZenDesk, Slack, Zoom | Email, ZenDesk, Slack, Zoom, On-Site |
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
Compare your support options
Base
Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
8 hours
Support Channels
Email, ZenDesk
Tune
Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
8 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Support Channels
Email, ZenDesk, Slack
Launch
Support Business hours
Mon–Fri 09:00-18:00 (ET)
Standard Response Time
4 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Support Channels
Email, ZenDesk, Slack, Zoom
Launch 24x7
Support Business hours
24x7x365
Standard Response Time
4 hours
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels
Email, ZenDesk, Slack, Zoom, On-Site
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
¹ includes up to 16 hours
² dedicated engineer on site for launch support - up to 80 hours
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