EOSIO Premier Technical Support

Set your team up for success with advanced support from our team of blockchain experts.
Inquire Now
Two men looking at a desktop computer
Two men looking at a desktop computer

Explore support options for what you need

Connect with

EOSIO experts

Our dedicated support specialists have in-depth EOSIO experience to help you reach your goals.

A magnifying glass enclosed in a square

Real-time
support tools

Connect with our team through a support portal, self-help content, and multiple communication channels.

An icon of two people

Expert case
management

Our team follows industry best practices to prioritize issues, track support cases, and keep your team informed.

An icon of stairs

Uninterrupted
business operations

Gain insights from a dedicated team of EOSIO specialists that will help your app run smoothly as your business grows.

Thunderbolt icon

A dedicated
helpdesk

Manage support tickets through a portal. Submit, track, and resolve issues with experts trained in EOSIO infrastructure.

Icon of computer with four squares on screen

A team of industry
pioneers

Rely on the expertise of the team behind EOSIO, the most reliable, performant, and configurable blockchain platform.

An icon of three people

Compare Your Support Options

Base

Tune

Launch

Launch 24x7

Support Business hours Mon–Fri 9am–6pm ET Mon–Fri 9am–6pm ET Mon–Fri 9am–6pm ET 24x7x365
Standard Response Time 8 hours 8 hours 4 hours 4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels Email, ZenDesk Email, ZenDesk, Slack Email, ZenDesk, Slack, Zoom Email, ZenDesk, Slack, Zoom,
On-Site

¹ includes up to 16 hrs
² dedicated engineer on site for launch support - up to 80 hrs

Compare Your Support Options

Base

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
8 hours
Early Access to EOSIO Product Roadmap
Support Channels
Email, ZenDesk

Tune

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
8 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Support Channels
Email, ZenDesk, Slack

Launch

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Support Channels
Email, ZenDesk, Slack, Zoom

Launch 24x7

Support Business hours
24x7x365
Standard Response Time
4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels
Email, ZenDesk, Slack, Zoom,
On-Site

¹ includes up to 16 hrs
² dedicated engineer on site for launch support - up to 80 hrs




Get started with EOSIO for Business

Inquire Now

Explore EOSIO for
Business solutions

EOSIO Blockchain-as-a-Service

Experience a fully managed EOSIO blockchain infrastructure for your applications, operated and administered by Block.one.

EOSIO Consulting

We assist clients with blockchain solutions to achieve real business impacts. With blockchain engagements across industries and use cases, our team of experts can help accelerate your projects.

EOSIO Training & Certification

Successfully launch and manage apps and smart contracts running on EOSIO blockchains through our training and certification. For a limited time, sign up for free access to our intro courses.

Subscribe for Updates on EOSIO for Business

Our website uses cookies to offer you a better browsing experience. By using this website, you consent to the cookies being used. To learn more about our cookies, please read our Cookies Policy and Privacy Policy.

More Info