EOSIO Premier Technical Support

Set your team up for success with advanced support from our team of blockchain experts.
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Two men looking at a desktop computer

Explore support options for what you need

Connect with

EOSIO experts

Our dedicated support specialists have in-depth EOSIO experience to help you reach your goals.

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Real-time
support tools

Connect with our team through a support portal, self-help content, and multiple communication channels.

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Expert case
management

Our team follows industry best practices to prioritize issues, track support cases, and keep your team informed.

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Uninterrupted
business operations

Gain insights from a dedicated team of EOSIO specialists that will help your app run smoothly as your business grows.

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A dedicated
helpdesk

Manage support tickets through a portal. Submit, track, and resolve issues with experts trained in EOSIO infrastructure.

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A team of industry
pioneers

Rely on the expertise of the team behind EOSIO, the most reliable, performant, and configurable blockchain platform.

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Compare Your Support Options

Base

Tune

Launch

Launch 24x7

Support Business hours Mon–Fri 9am–6pm ET Mon–Fri 9am–6pm ET Mon–Fri 9am–6pm ET 24x7x365
Standard Response Time 8 hours 8 hours 4 hours 4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels Email, ZenDesk Email, ZenDesk, Slack Email, ZenDesk, Slack, Zoom Email, ZenDesk, Slack, Zoom,
On-Site

¹ includes up to 16 hrs
² dedicated engineer on site for launch support - up to 80 hrs

Compare Your Support Options

Base

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
8 hours
Early Access to EOSIO Product Roadmap
Support Channels
Email, ZenDesk

Tune

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
8 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Support Channels
Email, ZenDesk, Slack

Launch

Support Business hours
Mon–Fri 9am–6pm ET
Standard Response Time
4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Support Channels
Email, ZenDesk, Slack, Zoom

Launch 24x7

Support Business hours
24x7x365
Standard Response Time
4 hours
Early Access to EOSIO Product Roadmap
App Architectural Review¹
Tuning and Custom Configuration Guidance
Ongoing Support for Priority 0 (Outage)
Dedicated B1 Engineer Onsite²
Support Channels
Email, ZenDesk, Slack, Zoom,
On-Site

¹ includes up to 16 hrs
² dedicated engineer on site for launch support - up to 80 hrs




Get started with EOSIO for Business

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